Delivery & Returns

Delivery

We aim to dispatch all orders promptly. Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order through your account or directly via gemmafootwear.com.

We strive to ensure your items arrive in perfect condition. Please inspect your delivery upon arrival and contact us immediately if there are any issues.

Returns

If you are not completely satisfied with your purchase, you may return it. Items must be returned in their original condition and packaging. To initiate a return, please visit our returns page at gemmafootwear.com.

Once your return is received and inspected, we will process your request according to your chosen method of resolution. Please note that some items may not be eligible for return, as specified on our website.

Exchanges

Exchanges are handled similarly to returns. If you would like to exchange an item, please contact us through gemmafootwear.com to start the process. We will guide you through the necessary steps to ensure a smooth exchange.

Important Information

• All returns must comply with the original condition requirements.
• Some items may be final sale and are not eligible for return.
• For more details about delivery, returns, and exchanges, visit gemmafootwear.com.