Terms & Conditions

RETURNS AND EXCHANGES

If you are not satisfied with your purchase, you have a period of 30 days from receipt to return or exchange your item(s). This does not affect any rights you may have under applicable consumer law, including statutory guarantees. In particular, there is no set time limit where statutory guarantees apply; you will have a reasonable period after purchase to return items if necessary.

To return or exchange an order, items must meet the following conditions:

  • The product must be unused.
  • The product must be returned in the original condition and, where possible, in the original packaging. If the original packaging is unavailable, use packaging of similar size and strength.
  • Returns must be processed via our online store at gemmafootwear.com.
  • Indicate the reason for your return in writing. For protection, it is recommended to send items via registered post. Refunds or exchanges are not available for certain items unless they are faulty.

Items should preferably be packaged in their original box and returned by standard certified mail to our web store.

RETURNS

Once received and inspected, gemmafootwear.com will refund the price paid for the item(s) in accordance with consumer law. You are responsible for return shipping costs unless the item is faulty. Refunds will be issued via the original payment method. Items deemed misused or damaged after purchase may not be eligible for a refund or replacement.

EXCHANGE

For exchanges, customers are responsible for all shipping costs. Once items are received, replacements will be sent using the same shipping method as the original order.

YOUR STATUTORY GUARANTEES

Consumer laws provide statutory guarantees that cannot be excluded or modified. These rights are in addition to any voluntary warranties offered. You may be entitled to a refund, replacement, or repair if goods:

  • Are faulty or become faulty within a reasonable time;
  • Are unsafe;
  • Do not meet a disclosed purpose and cannot be remedied;
  • Differ significantly from the description or sample;
  • Are of unacceptable quality; or
  • Constitute a major failure under applicable consumer law.

Minor issues may be resolved by repair, replacement, or refund at our discretion.

AFTER-SALES SERVICE

Our website store offers after-sales support via gemmafootwear.com to address product or delivery issues promptly.

PURCHASE CONDITIONS

STOCK

Products displayed are a selection from gemmafootwear.com and may not always be in stock. Items in your shopping cart are not reserved and may be purchased by another customer.

HOW TO BUY

Items must be selected and added to the cart on gemmafootwear.com. Order details, including item names, sizes, and prices, will be displayed before submission. Personal information must be accurate to avoid issues with order processing.

ORDER CONFIRMATION

After placing an order, a confirmation email will be sent with item details and delivery information. Review your order before submission, as changes after confirmation may not be possible.

We reserve the right to refuse an order if payment cannot be authorized, items are out of stock, or other restrictions apply. Refunds will be issued if an order cannot be fulfilled.

PRICING POLICY

Prices are displayed in local currency and include applicable taxes unless stated otherwise. Prices are subject to change except for orders already placed.

PAYMENT METHODS AND SECURITY

We accept payments 24/7 via the payment methods indicated on the website. Only authorized users may use credit or debit cards for purchases. All transactions are subject to verification for security purposes.